Retell AI outage, 13 April 2026

KB Retrieval and QA Failure

Started
Resolved
14 Apr 2026, 00:15 UTC (after 28 min)
Impact
Minor
Affected
QA, Knowledge Base

Last update from Retell AI

This incident has been resolved.

14 Apr 2026, 00:15 UTC

Read the full incident on the official Retell AI status page

Is Retell AI down now?

This page is the record of one past incident. For the live status, see Is Retell AI down right now? - it reads the official status page every 2 minutes.

Other Retell AI incidents

  1. Call service disruption

  2. Web Calls and Phone Calls Disruption

  3. Some inbound calls failing to connect

  4. Inbound calling not connecting

  5. Batch calls failing

  6. TTS provider 11labs v3 model is down

  7. partial outage affecting incoming and ongoing call connections

  8. Chats and calls unavailable for GPT-4o and 4o-mini

All recorded Retell AI incidents