Shopify outage, 12 November 2026
Shopify Sidekick is unavailable
- Started
- Resolved
- 12 Nov 2026, 23:23 UTC (after 22 min)
- Impact
- Minor
- Affected
- Admin, Support
Is this still happening?
No. Shopify marked this incident resolved on 12 Nov 2026, 23:23 UTC, 22 min after it began.
Right now: Shopify reports all systems operational. (as of 13 Nov, 20:59 UTC) Live Shopify status
At a glance
- Shopify rated this a minor incident.
- It was resolved after 22 min. That is shorter than a typical Shopify incident: the median of the 24 other resolved ones we recorded is 56 min.
- Shopify had 3 other incidents in the 30 days before it.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 7 Nov 2026.
Our summary from the Shopify incidents we have recorded since 25 Nov 2019 - how we count.
Last update from Shopify
Between 22:00 - 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Similar Shopify incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 41 min
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
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-
, resolved after 38 min
Some merchants encountering error messages within their admins or on checkout pages
Other recent Shopify incidents
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