SurveyMonkey outage, 14 July 2026

Customers are unable to contact support through our Help Center chatbot

Started
Resolved
14 Jul 2026, 20:06 UTC (after 59 min)
Impact
Major
Affected
SurveyMonkey

Last update from SurveyMonkey

This incident has been resolved.

14 Jul 2026, 20:06 UTC

Read the full incident on the official SurveyMonkey status page

Is SurveyMonkey down now?

This page is the record of one past incident. For the live status, see Is SurveyMonkey down right now? - it reads the official status page every 2 minutes.

Other SurveyMonkey incidents

  1. Login and signup issues

  2. 500 error on Transaction History for Team Admins

  3. Custom data / respondent metadata missing from Individual Response Table and XLS exports

  4. Audience Preview Page is not responding

  5. Adding contacts on the contacts page didn't work

  6. Possible service degradation due to AWS outage

  7. Problem with AI features

  8. Customers who have surveys shared with them may run into errors accessing the quick create chat feature

All recorded SurveyMonkey incidents