SurveyMonkey outage history

25 incidents from the official SurveyMonkey status page, the oldest from 8 June 2026.

Is SurveyMonkey down right now?

October 2026 3

  1. , resolved

    Login and signup issues

  2. , resolved after 1 h 39 min

    500 error on Transaction History for Team Admins

    Impact: minor

  3. , resolved after 2 h 51 min

    Custom data / respondent metadata missing from Individual Response Table and XLS exports

    Impact: minor

September 2026 3

  1. , resolved after 3 h 16 min

    Audience Preview Page is not responding

    Impact: major

  2. , resolved

    Adding contacts on the contacts page didn't work

  3. , resolved after 60 min

    Possible service degradation due to AWS outage

    Impact: minor

August 2026 8

  1. , resolved after 1 h 57 min

    Problem with AI features

    Impact: minor

  2. , resolved after 1 h 15 min

    Customers who have surveys shared with them may run into errors accessing the quick create chat feature

  3. , resolved after 1 h 28 min

    SME rewards users not getting bounty in some cases

  4. , resolved after 14 min

    Blank page for Multi-Survey Analysis

    Impact: major

  5. , resolved after 13 h 4 min

    New responses delayed or not showing on Analyze page

    Impact: minor

  6. , resolved after 21 min

    Excel/CSV Exports are failing

    Impact: major

  7. , resolved after 7 h 5 min

    Responses to slider question type are intermittently not recorded when survey is taken on mobile

    Impact: minor

  8. , resolved after 2 h 22 min

    Invoice Creation Error

    Impact: minor

July 2026 5

  1. , resolved

    Issue with Shared Data pages

  2. , resolved after 1 min

    Unable to load question summaries or shared data pages.

    Impact: minor

  3. , resolved after 59 min

    Customers are unable to contact support through our Help Center chatbot

    Impact: major

  4. , resolved after 1 h 30 min

    SurveyMonkey 'Home' page unavailable for US/CA customers

    Impact: minor

  5. , resolved

    Issue Impacting Exporting for Canadian SurveyMonkey Accounts

June 2026 6

  1. , resolved after 2 days

    [MRx] Analyze page is not showing Major US regional data within responses collected

    Impact: minor

  2. , resolved after 46 min

    Issue with Log In page

    Impact: major

  3. , resolved after 32 min

    Degraded performance across the site

    Impact: minor

  4. , resolved after 1 h 48 min

    Google Sheets Add-on is Inaccessible

  5. , resolved after 4 h 57 min

    Delays In Response Submission into Surveys

    Impact: minor

  6. , resolved after 35 h 54 min

    Unable to search SurveyMonkey Help Center articles

    Impact: minor