Twilio outage, 20 October 2026
Issue with Flex Agent Copilot Auto Wrap-up Notes
- Started
- Resolved
- 20 Oct 2026, 18:58 UTC (after 2 h 4 min)
- Impact
- Minor
- Affected
- Flex Agent Copilot
Is this still happening?
No. Twilio marked this incident resolved on 20 Oct 2026, 18:58 UTC, 2 h 4 min after it began.
Right now: Twilio reports degraded performance on some systems. (as of 26 Oct, 03:45 UTC) Live Twilio status
Last update from Twilio
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.