Zuora outage, 17 October 2025

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Started
Resolved
18 Oct 2025, 01:56 UTC (after 5 h 24 min)
Impact
Minor
Affected
Sandbox API, Sandbox Integrations, Central Sandbox

Last update from Zuora

This incident has been resolved.

18 Oct 2025, 01:56 UTC

Read the full incident on the official Zuora status page

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Other Zuora incidents

  1. Central Sandbox Performance issue: 504 Gateway Time Out error

  2. Data synchronization delays in Revenue snowflake secure share

  3. Revenue Rest API

  4. Currently the <www.zuora.com> is not accessible , we are investigating the issue

  5. Internal System Error for Users with Japanese Language Settings

  6. Zuora Sandbox Environments UI are inaccessible

  7. A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

  8. On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

All recorded Zuora incidents