Box outage, 23 July 2026

[Medium] Issues with File Requests

Started
Resolved
23 Jul 2026, 11:42 UTC (after 1 h 56 min)
Impact
Major
Affected
Sharing (Shared Links)

Last update from Box

We recently addressed an issue affecting metadata updates using File Request in Box. We would like to take the opportunity to further explain the issue and the steps we have taken to keep similar issues from happening in the future. Between 09:10 AM PDT on July 22, 2026 and 03:36 PM PDT on July 23, 2026, some users may have experienced delays in metadata updates while uploading files using File Request. The issue occurred when repeated attempts to process a subset of unsuccessful metadata events reduced available processing capacity and delayed other events. We restored the metadata functionality of File Requests by limiting unnecessary retries, reducing processing idle time, and improving...

5 Aug 2026, 02:03 UTC

Read the full incident on the official Box status page

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This page is the record of one past incident. For the live status, see Is Box down right now? - it reads the official status page every 2 minutes.

Other Box incidents

  1. [Major] Issue with Box Drive

  2. [Critical] Issues with Multiple Box Services

  3. [Medium] Issue with Enterprise Event Reports

  4. [Medium] Issue with File Requests

  5. [Medium] Issue with multiple reports

  6. [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

  7. [Medium] Issues with Box Notes

  8. [Minor] Issue with Admin Reporting

All recorded Box incidents