Box outage, 24 August 2026
[Medium] Issue with Uploads
- Started
- Resolved
- 24 Aug 2026, 22:03 UTC (after 41 min)
- Impact
- Major
- Affected
- Uploads/Downloads
Last update from Box
We recently addressed issues affecting file uploads and other write operations within Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 02:03 PM and 02:24 PM PDT on August 24, 2026, some users may have experienced difficulties while working in Box. During this time, users saw elevated error rates and reduced availability for uploads and other write-oriented actions. The issue occurred when a background user-cleanup process generated a sudden surge of database update activity that was amplified by an unbounded retry loop, which overloaded a database shard and exhausted connection capacity...
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