Box outage, 4 September 2026
[Minor] Issue with Admin Reporting
- Started
- Resolved
- 4 Sept 2026, 03:03 UTC (after 53 min)
- Impact
- Minor
- Affected
- Enterprise Reports
Last update from Box
_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On September 3, 2026 between 3:30 PM PDT and 7:12 PM PDT, some customers may have experienced missing, delayed, or inaccurate results within admin reporting features, including AI usage reports, in Box. Reports may have shown empty fields or data that did not reflect recent activity. The issue was caused by an outage in a third‑party data service that interrupted our data ingestion pipelines. Service availability was restored after the provider mitigated the problem. We are...
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