Braze outage, 13 January 2026

SMS outbound sending delays

Started
Resolved
13 Jan 2026, 21:00 UTC - reported afterwards
Impact
Not stated

Last update from Braze

Between 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost. Our systems are operating normally, and our team is monitoring to ensure continued stability.

13 Jan 2026, 21:00 UTC

Read the full incident on the official Braze status page

Is Braze down now?

This page is the record of one past incident. For the live status, see Is Braze down right now? - it reads the official status page every 2 minutes.

Other Braze incidents

  1. Braze Support Services Outage

  2. Dashboard Latency and Errors on US07

  3. Latency and Errors on US07

  4. Issue Impacting US 01 and US 03

  5. EU02 Currents Data Latency

  6. AWS Networking Disruption in US-WEST-2 (Resolved)

  7. Braze AI Operator Errors

  8. WhatsApp Degraded Performance

All recorded Braze incidents