Braze outage, 16 September 2026
Braze Support Services Outage
- Started
- Resolved
- 16 Sept 2026, 16:09 UTC (after 6 h 51 min)
- Impact
- Critical
- Affected
- Braze Support Services
Last update from Braze
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
Is Braze down now?
This page is the record of one past incident. For the live status, see Is Braze down right now? - it reads the official status page every 2 minutes.