Braze outage, 8 April 2026
Delays in Support Case Creation via Email
- Started
- Resolved
- 8 Apr 2026, 21:49 UTC (after 2 h 43 min)
- Impact
- Major
- Affected
- Braze Support Services
Last update from Braze
The issue affecting email processing for support cases has been resolved. New cases sent to support@braze.com and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.
Is Braze down now?
This page is the record of one past incident. For the live status, see Is Braze down right now? - it reads the official status page every 2 minutes.