Braze outage, 13 November 2026
Email Delivery delays to Microsoft inboxes
- Started
- Status
- Ongoing: Monitoring
- Impact
- Not stated
- Affected
Is this still happening?
Yes. Braze still lists it as monitoring; last update 13 Nov 2026, 17:16 UTC.
Right now: Braze reports all systems operational. (as of 13 Nov, 20:53 UTC) Live Braze status
At a glance
- Braze did not rate the impact of this incident.
- Half of the 21 resolved Braze incidents we recorded were fixed within 2 h 25 min.
- It was the first Braze incident in 30 days.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 7 May 2026.
Our summary from the Braze incidents we have recorded since 13 Jan 2026 - how we count.
Last update from Braze
We are observing signs of recovery from the global Microsoft service outage. Delivery of emails sent through Braze to recipients with Microsoft-hosted inboxes is returning to normal. At the time of this update, average delivery latency is 31 minutes. At the peak of the incident, between 17:00 and 21:00 on 12 November 2026, latency averaged 6 hours, with a maximum of 18 hours for a small subset of messages. To review delivery to your recipients, open the Email Performance dashboard in Braze (Analytics > Email Performance) to check delivery and soft bounce rates during the affected period. For more information, see: https://www.braze.com/docs/user_guide/analytics/dashboards/channel_performanc...
Similar Braze incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 2 h 54 min
-
, resolved after 25 min
Outbound email latency for non-EU Bird (Sparkpost) customers
-
, resolved after 23 h 17 min
-
, resolved after 2 h 43 min
-
, resolved after 13 min
Other recent Braze incidents
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