Close outage, 10 March 2025
Degraded Dialer Performance
- Started
- Resolved
- 10 Mar 2025, 16:28 UTC (after 25 min)
- Impact
- Minor
- Affected
- Dialer
Last update from Close
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact Dialer functionality was impaired for 58 minutes from 15:20 UTC to 16:18 UTC on March 10th 2025. During this time the Dialer feature could get stuck in “connecting” state. ## Root Cause and Resolution The issue was triggered at 15:20 UTC by a service rebalance that caused a number of client connections to close simultaneously. When these clients attempted to reconnect, the sudden spike in traffic that occurred in peak traffic conditions exceeded system limi...
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