Close outage, 23 October 2025
Experiencing delays on Dialer Sessions
- Started
- Resolved
- 23 Oct 2025, 15:52 UTC (after 4 h 12 min)
- Impact
- Minor
- Affected
- Dialer
Last update from Close
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ### Impact Between Tuesday 10/21 14:46-17:24 UTC, Wednesday 10/22 7:50-17:00 UTC, and Thursday 10/23 8:00-15:00 UTC, customers relying on real-time updates in Close \(which is critical for proper & timely functioning of our calling features and the Dialer\) experienced delays, outdated data being displayed on their screens, Dialer disconnections, and other unexpected behavior. ### Root Cause and Resolution On Monday 10/20 at 20:09 UTC, a subtle bug was introduced, wh...
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