Dialpad outage, 20 October 2026

Some customers may be experiencing issues making or receiving calls.

Started
Resolved
20 Oct 2026, 09:21 UTC (after 7 h 36 min)
Impact
Major
Affected
Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Is this still happening?

No. Dialpad marked this incident resolved on 20 Oct 2026, 09:21 UTC, 7 h 36 min after it began.

Right now: Dialpad reports all systems operational. (as of 26 Oct, 03:47 UTC) Live Dialpad status

Last update from Dialpad

This incident has been resolved.

20 Oct 2026, 09:21 UTC

Read the full incident on the official Dialpad status page

Similar Dialpad incidents

Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.

  1. , resolved after 52 min

    Some customers may be experiencing sporadic issues with placing or receiving calls

  2. , resolved after 1 h 4 min

    Some customers may be experiencing sporadic issues with placing or receiving calls

  3. , resolved after 19 min

    Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

  4. , resolved after 2 days

    Some customers may be experiencing issues making or receiving calls.

  5. , resolved after 6 h 5 min

    Some customers may be experiencing issues with devices.

Other recent Dialpad incidents

  1. Service degradation affecting some IVR Customers

  2. Investigating degraded calling performance for some EU numbers and destinations

  3. Partial service disruption

  4. Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

  5. Some customers may be experiencing errors using the fax API

  6. Some customers may be experiencing degraded performance with IVR calls

  7. Inbound/Outbound Calling Potentially Impacted

  8. Some customers in the US and Canada may be experience issues with delays in message delivery

All recorded Dialpad incidents