Ecwid outage, 5 May 2025

Orders and products are missing in some stores

Started
Resolved
5 May 2025, 18:04 UTC (after 3 h 9 min)
Impact
Major
Affected
Admin

Last update from Ecwid

The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at support@ecwid.com.

5 May 2025, 18:04 UTC

Read the full incident on the official Ecwid status page

Is Ecwid down now?

This page is the record of one past incident. For the live status, see Is Ecwid down right now? - it reads the official status page every 2 minutes.

Other Ecwid incidents

  1. Ecwid storefronts and control panels are unavailable

  2. [Outage] Some storefronts may be slowed down

  3. New products / product updates are not displaying in Featured Products / categories in some stores

  4. Ecwid storefronts and control panels are unavailable

  5. Orders and products are missing in some stores

  6. Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons

  7. Order tax invoices are not generated and order notifications are sent with delay

  8. Possible delays in products, orders and subscriptions display

All recorded Ecwid incidents