Ecwid outage, 1 October 2025

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons

Started
Resolved
1 Oct 2025, 07:47 UTC (after 1 h 16 min)
Impact
Minor
Affected
Storefront, Checkout, Admin, API, Third-party services, Billing

Last update from Ecwid

We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.

1 Oct 2025, 07:47 UTC

Read the full incident on the official Ecwid status page

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This page is the record of one past incident. For the live status, see Is Ecwid down right now? - it reads the official status page every 2 minutes.

Other Ecwid incidents

  1. Ecwid storefronts and control panels are unavailable

  2. [Outage] Some storefronts may be slowed down

  3. New products / product updates are not displaying in Featured Products / categories in some stores

  4. Ecwid storefronts and control panels are unavailable

  5. Orders and products are missing in some stores

  6. Order tax invoices are not generated and order notifications are sent with delay

  7. Possible delays in products, orders and subscriptions display

  8. Some Instant Sites and website editors don't load

All recorded Ecwid incidents