Hotjar outage, 19 September 2025

VoC issues

Started
Resolved
18 Sept 2025, 12:00 UTC - reported afterwards
Impact
Not stated

Last update from Hotjar

We have identified and resolved the cause of the issue. If you experience any further problems, please contact Support.

18 Sept 2025, 12:00 UTC

Read the full incident on the official Hotjar status page

Is Hotjar down now?

This page is the record of one past incident. For the live status, see Is Hotjar down right now? - it reads the official status page every 2 minutes.

Other Hotjar incidents

  1. Data collection paused for some customers

  2. Growth customers not renewed on 12 Aug for one day

  3. Potentially all hotjar accounts with varying degrees of limited service.

  4. Missing VOC Responses

  5. Potential login issues to Hotjar

  6. Surveys not opening in Hotjar application

  7. Heatmaps: Issues Generating New Screenshots

  8. Hotjar.com Down

All recorded Hotjar incidents