Hotjar outage history

4 Sept 2026, 14:23 UTC, resolved after 3 h 40 min

Data collection paused for some customers

13 Aug 2026, 10:58 UTC, resolved

Growth customers not renewed on 12 Aug for one day

3 Aug 2026, 06:52 UTC, resolved

Potentially all hotjar accounts with varying degrees of limited service.

10 Jun 2026, 09:07 UTC, resolved

Missing VOC Responses

27 Jan 2026, 20:53 UTC, resolved after 16 h 18 min

Potential login issues to Hotjar

20 Jan 2026, 08:07 UTC, resolved after 59 min

Surveys not opening in Hotjar application

Impact: minor

14 Nov 2025, 20:46 UTC, resolved after 2 days

Heatmaps: Issues Generating New Screenshots

Impact: minor

19 Sept 2025, 12:29 UTC, resolved

Hotjar.com Down

19 Sept 2025, 09:18 UTC, resolved

VoC issues

11 Sept 2025, 11:04 UTC, resolved after 4 days

Investigating Issues with Interview Scheduling Timezones

26 Aug 2025, 20:26 UTC, resolved after 24 h 23 min

Error when fetching User Attributes

8 Apr 2025, 15:26 UTC, resolved after 1 h 29 min

Survey changes are not saving correctly

17 Mar 2025, 14:13 UTC, resolved

Hotjar.com down for some users

28 Feb 2025, 15:05 UTC, resolved

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

19 Feb 2025, 16:58 UTC, resolved after 1 h 2 min

Surveys not recording impressions metric

21 Jan 2025, 11:34 UTC, resolved after 3 h 50 min

Unable to verify tag installation

20 Jan 2025, 07:44 UTC, resolved after 27 h 46 min

Ask Tools Temporarily Unavailable

12 Dec 2024, 16:42 UTC, resolved after 1 h 21 min

Some users can't access the individual survey from the survey list page

28 Nov 2024, 09:48 UTC, resolved after 36 min

Insights sporadically unavailable

25 Nov 2024, 11:31 UTC, resolved after 1 h 4 min

Engage is unavailable

14 Nov 2024, 19:09 UTC, resolved after 21 h 18 min

Session ingestion lag

Impact: minor

27 Sept 2024, 09:14 UTC, resolved after 1 h 26 min

Some users are experiencing issues logging in.

25 Sept 2024, 11:16 UTC, resolved after 29 min

Survey Templates Unavailable

11 Sept 2024, 12:42 UTC, resolved after 19 h 30 min

Reactivation issue

3 Sept 2024, 11:29 UTC, resolved after 2 h 26 min

Translation issues in Insights