Hotjar outage, 14 November 2025

Heatmaps: Issues Generating New Screenshots

Started
Resolved
17 Nov 2025, 08:34 UTC (after 2 days)
Impact
Minor

Last update from Hotjar

This incident is resolved, and Heatmaps are working as normal.

17 Nov 2025, 08:34 UTC

Read the full incident on the official Hotjar status page

Is Hotjar down now?

This page is the record of one past incident. For the live status, see Is Hotjar down right now? - it reads the official status page every 2 minutes.

Other Hotjar incidents

  1. Data collection paused for some customers

  2. Growth customers not renewed on 12 Aug for one day

  3. Potentially all hotjar accounts with varying degrees of limited service.

  4. Missing VOC Responses

  5. Potential login issues to Hotjar

  6. Surveys not opening in Hotjar application

  7. Hotjar.com Down

  8. VoC issues

All recorded Hotjar incidents