Hotjar outage, 20 January 2026

Surveys not opening in Hotjar application

Started
Resolved
20 Jan 2026, 09:07 UTC (after 59 min)
Impact
Minor
Affected
insights.hotjar.com

Last update from Hotjar

This incident has been resolved.

20 Jan 2026, 09:07 UTC

Read the full incident on the official Hotjar status page

Is Hotjar down now?

This page is the record of one past incident. For the live status, see Is Hotjar down right now? - it reads the official status page every 2 minutes.

Other Hotjar incidents

  1. Data collection paused for some customers

  2. Growth customers not renewed on 12 Aug for one day

  3. Potentially all hotjar accounts with varying degrees of limited service.

  4. Missing VOC Responses

  5. Potential login issues to Hotjar

  6. Heatmaps: Issues Generating New Screenshots

  7. Hotjar.com Down

  8. VoC issues

All recorded Hotjar incidents