Loom outage, 19 November 2025
Some Loom users experiencing no audio when viewing recordings
- Started
- Resolved
- 20 Nov 2025, 05:39 UTC (after 7 h 7 min)
- Impact
- Major
- Affected
- Recording, Viewing, Authentication, Loom AI
Last update from Loom
The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.
Is Loom down now?
This page is the record of one past incident. For the live status, see Is Loom down right now? - it reads the official status page every 2 minutes.