Mezmo outage, 18 February 2022
Ingestion of new logs - for Syslog only - is intermittently failing
- Started
- Resolved
- 18 Feb 2022, 02:15 UTC (after 34 min)
- Impact
- Major
- Affected
- Log Ingestion (Syslog)
Last update from Mezmo
**Dates:** Start Time: Wednesday, February 17, 2022, at 20:56 UTC End Time: Thursday, February 18, 2022, at 02:15 UTC Duration: 5:19:00 **What happened:** The ingestion of new logs to our Syslog endpoint was intermittently failing. **Why it happened:** We made a code change to the area of our service \(Syslog Forwarder\) that handles the ingestion of logs sent by Syslog and inadvertently changed how memory is managed. Routine memory garbage collection stopped and memory usage increased on the pods that accept newly submitted log lines over Syslog. Eventually, the increase in memory caused the pods to crash. Any log lines held on those pods were lost and never ingested....
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