New Relic outage, 12 January 2026
Data and UI Irregularities - US and EU regions
- Started
- Resolved
- 12 Jan 2026, 18:10 UTC (after 2 h 48 min)
- Impact
- Major
- Affected
- APM : Europe, Alerts : US, Alerts : Europe, APM : US, Browser : Europe, Infrastructure : US, Infrastructure : Europe, Auto-Telemetry with Pixie : US, Logs : US, AWS Lambda Integration : US, Logs : Europe, Browser : US
Last update from New Relic
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears relat...
Read the full incident on the official New Relic status page
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