New Relic outage, 17 July 2026
E2M (Events-2-Metrics) authorization issues
- Started
- Resolved
- 17 Jul 2026, 10:21 UTC
- Impact
- Not stated
- Affected
- APM : US, APM : Europe, Alerts : US, Alerts : Europe, APM : JP, Alerts : JP
Last update from New Relic
Between 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US, EU and JP regions. This was due to a recent change we have made to our authorization endpoints. These endpoints now require S2S authentication which has caused requests to our E2M (Events-2-Metrics) to fail. Our teams have rolled back these changes until a permanent fix can be put in place. The issue is now resolved, and the impacted services have returned to normal service.
Read the full incident on the official New Relic status page
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