Opsgenie outage, 10 September 2025
Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region
- Started
- Resolved
- 11 Sept 2025, 18:45 UTC (after 27 h 21 min)
- Impact
- Major
- Affected
- Incident Flow, Alert Flow, Email Notification Delivery, Public Website, SMS Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery, Heartbeat Monitoring, Incident REST API, Alert REST API, Heartbeat REST API, Incoming Email Service
Last update from Opsgenie
### **SUMMARY** Between September 10, 2025, at 13:56 UTC and September 11, 2025, at 14:40 UTC, Jira Service Management, Compass Cloud Operations, and Opsgenie customers in the U.S. region experienced degraded performance across web and mobile applications, as well as Alert REST APIs. Certain customers experienced difficulties with alert searches and page loading, particularly on alert-related pages. This incident was initiated by an EBS volume upgrade conducted within the cloud-based managed ElasticSearch clusters. Our automated monitoring systems identified the incident within minutes, and it was resolved after 24 hours and 43 minutes by manually implementing vertical and horizontal scali...
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