Pendo outage, 4 June 2026
Guide Targeting and Conversational AI Guide Editor Disruption
- Started
- Resolved
- 4 Jun 2026, 17:00 UTC
- Impact
- Not stated
Last update from Pendo
Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.
Is Pendo down now?
This page is the record of one past incident. For the live status, see Is Pendo down right now? - it reads the official status page every 2 minutes.