Retell AI outage, 27 January 2026

Scheduled batch calls not running

Started
Resolved
27 Jan 2026, 22:30 UTC
Impact
Minor

Last update from Retell AI

Scheduled batch calls did not run from 2:35 PM to 5:15 PM PST. The service has now recovered. Any batch calls whose scheduling window still included 5:15 PM were executed at that time. Batch calls whose scheduling window was fully missed were not executed.

27 Jan 2026, 22:30 UTC

Read the full incident on the official Retell AI status page

Is Retell AI down now?

This page is the record of one past incident. For the live status, see Is Retell AI down right now? - it reads the official status page every 2 minutes.

Other Retell AI incidents

  1. Call service disruption

  2. Web Calls and Phone Calls Disruption

  3. Some inbound calls failing to connect

  4. Inbound calling not connecting

  5. Batch calls failing

  6. TTS provider 11labs v3 model is down

  7. partial outage affecting incoming and ongoing call connections

  8. Chats and calls unavailable for GPT-4o and 4o-mini

All recorded Retell AI incidents