Smartsheet outage, 16 September 2026
Salesforce connector is experiencing intermittent issues
- Started
- Resolved
- 16 Sept 2026, 21:02 UTC (after 10 h 26 min)
- Impact
- Major
- Affected
- Salesforce Connector, Customer Support Portal
Last update from Smartsheet
On September 16th, 2026, starting at approximately 3:36 AM PDT, customers began experiencing intermittent errors with the Salesforce Connector and with creating cases through the Customer Support Portal. The issue was caused by a widespread outage at our upstream CRM service provider, which affected instance stability and API availability across multiple regions. Our team began monitoring the provider's status closely once impact was confirmed and worked in parallel with them as they rolled out a fix fleetwide. The rollout proceeded in stages and needed to be reapplied to a subset of instances before it fully took hold, which is why customers continued to see intermittent errors throughou...
Read the full incident on the official Smartsheet status page
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