Smartsheet outage, 1 October 2026
Both automated and manual approval workflows are currently failing to execute
- Started
- Resolved
- 1 Oct 2026, 22:26 UTC (after 5 h 22 min)
- Impact
- Minor
- Affected
- In App Workflows
Last update from Smartsheet
On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications. We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs...
Read the full incident on the official Smartsheet status page
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