Smartsheet outage, 11 August 2026
Sheets, Reports, and Workflow Services Are Impacted
- Started
- Resolved
- 11 Aug 2026, 23:20 UTC (after 3 h 28 min)
- Impact
- Critical
- Affected
- In App Workflows, Sheets, Reports
Last update from Smartsheet
On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a...
Read the full incident on the official Smartsheet status page
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