Xero outage, 16 September 2026

Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Started
Resolved
16 Sept 2026, 15:12 UTC (after 6 h 23 min)
Impact
Major
Affected
Xero Central

Last update from Xero

Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

16 Sept 2026, 15:12 UTC

Read the full incident on the official Xero status page

Is Xero down now?

This page is the record of one past incident. For the live status, see Is Xero down right now? - it reads the official status page every 2 minutes.

Other Xero incidents

  1. Global: Subscriptions - some customers are unable to purchase and management subscriptions

  2. Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

  3. Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub

  4. Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub

  5. Degraded Performance: US Payroll (Powered by Gusto)

  6. Degraded Performance: US Payroll (Powered by Gusto)

  7. UK: HMRC connected services

  8. US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

All recorded Xero incidents