Xero outage, 12 November 2026
UK: CIS - Error when verifying CIS contractors
- Started
- Status
- Ongoing: Identified
- Impact
- Minor
- Affected
- Tax Reporting - UK VAT & MTD
Is this still happening?
Yes. Xero still lists it as identified; last update 12 Nov 2026, 10:09 UTC.
Right now: Xero reports degraded performance on some systems. (as of 13 Nov, 20:53 UTC) Live Xero status
At a glance
- Xero rated this a minor incident.
- Half of the 26 resolved Xero incidents we recorded were fixed within 2 h 26 min.
- Xero had 6 other incidents in the 30 days before it.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 9 Nov 2026.
Our summary from the Xero incidents we have recorded since 24 Aug 2026 - how we count.
Last update from Xero
HMRC have confirmed there are currently known issues with the CIS verification service and you can find more information on their website https://www.gov.uk/government/publications/construction-industry-scheme-service-availability-and-issues/construction-industry-scheme-cis-service-availability-and-issues
Similar Xero incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 3 h 56 min
-
, resolved after 2 h 28 min
-
, resolved after 14 h 32 min
-
, resolved after 59 min
-
, resolved after 47 h 36 min
UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)
Other recent Xero incidents
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Global: Xero Mail - some customers may see bounced emails due to a third party issue
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Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub
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Global: Xero - customers are experiencing issues across Xero
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Global: Xero - some customers may be experiencing intermittent errors in Xero.
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Global: Subscriptions - some customers are unable to purchase and management subscriptions
-
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub
-
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub
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