Fullstory outage, 7 August 2026

Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

Started
Resolved
6 Aug 2026, 19:00 UTC - reported afterwards
Impact
Not stated

Last update from Fullstory

From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content. The issue was resolved by 8:30am UTC on the 7th of August.

6 Aug 2026, 19:00 UTC

Read the full incident on the official Fullstory status page

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This page is the record of one past incident. For the live status, see Is Fullstory down right now? - it reads the official status page every 2 minutes.

Other Fullstory incidents

  1. Failure to load assets during playback for sessions (EU1 Data Center)

  2. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

  3. Multiple Fullstory Services Unavailable (NA1 Data Center)

  4. Delays for Warehouse Customers in NA1 Data Center

  5. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

  6. Google outage degrading some StoryAI features

  7. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

  8. Guides & Surveys content delivery degraded

All recorded Fullstory incidents