Fullstory outage, 1 September 2026

Multiple Fullstory Services Unavailable (NA1 Data Center)

Started
Resolved
1 Sept 2026, 20:36 UTC (after 5 h 17 min)
Impact
Critical
Affected
Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, Workforce

Last update from Fullstory

The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently being processed and will be available shortly. If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.

1 Sept 2026, 20:36 UTC

Read the full incident on the official Fullstory status page

Is Fullstory down now?

This page is the record of one past incident. For the live status, see Is Fullstory down right now? - it reads the official status page every 2 minutes.

Other Fullstory incidents

  1. Failure to load assets during playback for sessions (EU1 Data Center)

  2. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

  3. Delays for Warehouse Customers in NA1 Data Center

  4. Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

  5. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

  6. Google outage degrading some StoryAI features

  7. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

  8. Guides & Surveys content delivery degraded

All recorded Fullstory incidents