Fullstory outage, 23 September 2026

Failure to load assets during playback for sessions (EU1 Data Center)

Started
Resolved
23 Sept 2026, 19:00 UTC
Impact
Major

Last update from Fullstory

A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

23 Sept 2026, 19:00 UTC

Read the full incident on the official Fullstory status page

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Other Fullstory incidents

  1. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

  2. Multiple Fullstory Services Unavailable (NA1 Data Center)

  3. Delays for Warehouse Customers in NA1 Data Center

  4. Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

  5. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

  6. Google outage degrading some StoryAI features

  7. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

  8. Guides & Surveys content delivery degraded

All recorded Fullstory incidents