Gorgias outage, 17 July 2026
Helpdesk service disruption on us-east1-2607
- Started
- Resolved
- 17 Jul 2026, 01:43 UTC - reported afterwards
- Impact
- Minor
Last update from Gorgias
What happened: Between 01:43 and 02:25 UTC, some customers experienced slow or failed Helpdesk responses and intermittent login issues. Impact was limited to a single infrastructure cluster (us-east1-2607). Cause: A temporary fault in our cloud provider's storage layer, isolated to one data-center zone. This was an underlying infrastructure issue, not a Gorgias application problem or a change on our side. Resolution: Our systems recovered automatically via built-in failover. No data was lost and no manual intervention was needed. Next steps: We'll be reviewing the incident with our cloud provider and evaluating measures to further strengthen resilience against this class of issue. We apo...
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