Gorgias outage, 2 November 2026
AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
- Started
- Status
- Ongoing: Investigating
- Impact
- Major
- Affected
- AI Agent
Is this still happening?
Yes. Gorgias still lists it as investigating; last update 2 Nov 2026, 20:51 UTC.
Right now: Gorgias reports a partial outage. (as of 2 Nov, 23:28 UTC) Live Gorgias status
Last update from Gorgias
We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.
Similar Gorgias incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
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, resolved after 30 min
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, resolved after 3 h 38 min
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, resolved