Gorgias outage, 22 October 2026

Shopify checkout hijack campaign notice

Started
Status
Ongoing: Monitoring
Impact
Not stated

Is this still happening?

Yes. Gorgias still lists it as monitoring; last update 22 Oct 2026, 20:58 UTC.

Right now: Gorgias reports all systems operational. (as of 26 Oct, 03:47 UTC) Live Gorgias status

Last update from Gorgias

Our engineering team continues to investigate the Shopify third-party app security campaign. At this point, we have no evidence that Gorgias has been affected. We are continuing to verify the integrity of our storefront scripts and monitor incoming customer reports. We will continue providing updates as our investigation progresses. If you notice any suspicious behavior related to Gorgias, please contact support@gorgias.com

22 Oct 2026, 20:58 UTC

Read the full incident on the official Gorgias status page

Other Gorgias incidents

  1. Resolved: Loop Returns actions degraded

  2. Aircall V2 not creating tickets

  3. Elevated latency in Helpdesk and Ticket Views

  4. Increased latency in the ai agent

  5. Customer sidebar search not working

  6. Issues with closing tickets

  7. Notifications not playing sound in the browser

  8. Help Center creation not working for new Gorgias accounts

All recorded Gorgias incidents