Gorgias outage, 19 October 2026

Resolved: Loop Returns actions degraded

Started
Resolved
19 Oct 2026, 21:34 UTC (after 46 min)
Impact
Minor

Is this still happening?

No. Gorgias marked this incident resolved on 19 Oct 2026, 21:34 UTC, 46 min after it began.

Right now: Gorgias reports all systems operational. (as of 26 Oct, 03:45 UTC) Live Gorgias status

Last update from Gorgias

Loop Returns has resolved their incident, and workflow actions that use Loop Returns are working normally again.

19 Oct 2026, 21:34 UTC

Read the full incident on the official Gorgias status page

Other Gorgias incidents

  1. Shopify checkout hijack campaign notice

  2. Aircall V2 not creating tickets

  3. Elevated latency in Helpdesk and Ticket Views

  4. Increased latency in the ai agent

  5. Customer sidebar search not working

  6. Issues with closing tickets

  7. Notifications not playing sound in the browser

  8. Help Center creation not working for new Gorgias accounts

All recorded Gorgias incidents