Gorgias outage history

7 Oct 2026, 08:57 UTC, resolved after 27 h 29 min

Aircall V2 not creating tickets

Impact: major

30 Sept 2026, 17:21 UTC, resolved after 3 h 38 min

Increased latency in the ai agent

Impact: major

16 Sept 2026, 12:51 UTC, resolved after 1 h 14 min

Customer sidebar search not working

Impact: major

15 Sept 2026, 10:42 UTC, resolved after 46 min

Issues with closing tickets

Impact: major

2 Sept 2026, 14:49 UTC, resolved after 4 h 22 min

Instagram direct message delayed ingestion

Impact: major

1 Sept 2026, 17:05 UTC, resolved after 55 min

Voice/SMS functionality degraded due to a Twilio incident

Impact: major

1 Sept 2026, 15:19 UTC, resolved after 3 h 39 min

Cloud service provider network incident may affect a subset of Gorgias Customers

Impact: major

27 Aug 2026, 16:22 UTC, resolved after 40 min

Ticket, order and product search showing outdated results

Impact: major

11 Aug 2026, 14:31 UTC, resolved after 20 h 27 min

WhatsApp: Unexpected Ticket Activity

Impact: major

11 Aug 2026, 11:36 UTC, resolved after 1 h 39 min

CORS issues on signup

Impact: major

27 Jul 2026, 23:01 UTC, resolved after 13 min

Delayed email sync for Gmail integrations

Impact: major

22 Jul 2026, 12:35 UTC, resolved after 37 min

Temporary unavailability of the e-commerce data service

Impact: major

16 Jul 2026, 13:56 UTC, resolved after 30 min

[AI Agent][API] Elevated 5XX errors on the AI Agent API

Impact: major

15 Jul 2026, 16:42 UTC, resolved

AI Agent knowledge retrieval degradation

Impact: major

15 Jul 2026, 10:18 UTC, resolved after 2 days

Store website and URLs sync failures

Impact: major

7 Jul 2026, 16:01 UTC, resolved after 4 h 14 min

High Latency in Helpdesk

Impact: major

29 Jun 2026, 16:03 UTC, resolved after 56 min

Degraded performance of analytics services

Impact: major