Gorgias outage, 1 September 2026

Voice/SMS functionality degraded due to a Twilio incident

Started
Resolved
1 Sept 2026, 18:00 UTC (after 55 min)
Impact
Major

Last update from Gorgias

The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.

1 Sept 2026, 18:00 UTC

Read the full incident on the official Gorgias status page

Is Gorgias down now?

This page is the record of one past incident. For the live status, see Is Gorgias down right now? - it reads the official status page every 2 minutes.

Other Gorgias incidents

  1. Aircall V2 not creating tickets

  2. Elevated latency in Helpdesk and Ticket Views

  3. Increased latency in the ai agent

  4. Customer sidebar search not working

  5. Issues with closing tickets

  6. Notifications not playing sound in the browser

  7. Help Center creation not working for new Gorgias accounts

  8. Instagram direct message delayed ingestion

All recorded Gorgias incidents