Gorgias outage, 11 August 2026
WhatsApp: Unexpected Ticket Activity
- Started
- Resolved
- 12 Aug 2026, 10:59 UTC (after 20 h 27 min)
- Impact
- Major
- Affected
Last update from Gorgias
On August 10, 2026, between approximately 4:30 and 8:00 PM UTC, some WhatsApp tickets unexpectedly reopened or duplicated. We understand how disruptive that is when you're trying to stay on top of customer conversations, and we'd like to walk you through what happened and how to tidy things up. **What happened** Between July 23 and August 10, a separate issue had prevented some inbound WhatsApp messages from reaching Gorgias. On August 10 we fixed it and ran a recovery to bring those messages in. As the older messages arrived, our system read them as brand-new activity, so it created new tickets, reopened some closed ones, and in a few cases produced duplicates. **What you may have seen**...
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