Gorgias outage, 29 October 2026
Instagram messages delayed or not appearing in Gorgias
- Started
- Status
- Ongoing: Identified
- Impact
- Not stated
- Affected
- Instagram comments, Instagram Direct Messages
Is this still happening?
Yes. Gorgias still lists it as identified; last update 29 Oct 2026, 15:27 UTC.
Right now: Gorgias reports all systems operational. (as of 29 Oct, 17:55 UTC) Live Gorgias status
Last update from Gorgias
Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other channels are not affected. You don’t need to change anything or reconnect your Instagram integration. Until this is resolved, you can see and reply to affected messages directly in the Instagram app. We’ll post an update as soon as Meta shares more information.
Similar Gorgias incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
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, resolved after 4 h 22 min
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, resolved after 36 min