Gorgias outage, 16 September 2026

Customer sidebar search not working

Started
Resolved
16 Sept 2026, 14:05 UTC (after 1 h 14 min)
Impact
Major
Affected
Web App

Last update from Gorgias

This incident has been resolved.

16 Sept 2026, 14:05 UTC

Read the full incident on the official Gorgias status page

Is Gorgias down now?

This page is the record of one past incident. For the live status, see Is Gorgias down right now? - it reads the official status page every 2 minutes.

Other Gorgias incidents

  1. Aircall V2 not creating tickets

  2. Elevated latency in Helpdesk and Ticket Views

  3. Increased latency in the ai agent

  4. Issues with closing tickets

  5. Notifications not playing sound in the browser

  6. Help Center creation not working for new Gorgias accounts

  7. Instagram direct message delayed ingestion

  8. Voice/SMS functionality degraded due to a Twilio incident

All recorded Gorgias incidents