Gorgias outage, 30 September 2026

Increased latency in the ai agent

Started
Resolved
30 Sept 2026, 20:59 UTC (after 3 h 38 min)
Impact
Major
Affected
AI Agent

Last update from Gorgias

External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

30 Sept 2026, 20:59 UTC

Read the full incident on the official Gorgias status page

Is Gorgias down now?

This page is the record of one past incident. For the live status, see Is Gorgias down right now? - it reads the official status page every 2 minutes.

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  2. Elevated latency in Helpdesk and Ticket Views

  3. Customer sidebar search not working

  4. Issues with closing tickets

  5. Notifications not playing sound in the browser

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