Gorgias outage, 15 July 2026
AI Agent knowledge retrieval degradation
- Started
- Resolved
- 15 Jul 2026, 16:42 UTC
- Impact
- Major
- Affected
- AI Agent
Last update from Gorgias
Between 08:00 and 18:30 UTC on July 14, an infrastructure issue at one of our third-party ML providers caused intermittent failures in the AI Agent’s knowledge retrieval. During this window, the AI Agent did not always pick up knowledge sources (Help Center articles and guidance) when composing answers, and could respond based on conversation context alone. Some intent-based automations (rules and routing) were also intermittently affected.
Is Gorgias down now?
This page is the record of one past incident. For the live status, see Is Gorgias down right now? - it reads the official status page every 2 minutes.