Gorgias outage, 16 July 2026

[AI Agent][API] Elevated 5XX errors on the AI Agent API

Started
Resolved
16 Jul 2026, 14:26 UTC (after 30 min)
Impact
Major
Affected
AI Agent

Last update from Gorgias

This incident has been resolved.

16 Jul 2026, 14:26 UTC

Read the full incident on the official Gorgias status page

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Other Gorgias incidents

  1. Aircall V2 not creating tickets

  2. Elevated latency in Helpdesk and Ticket Views

  3. Increased latency in the ai agent

  4. Customer sidebar search not working

  5. Issues with closing tickets

  6. Notifications not playing sound in the browser

  7. Help Center creation not working for new Gorgias accounts

  8. Instagram direct message delayed ingestion

All recorded Gorgias incidents