HeyGen outage, 13 April 2026

Slow video creation

Started
Resolved
13 Apr 2026, 21:45 UTC (after 5 h 56 min)
Impact
Major

Last update from HeyGen

The issue has been resolved.

13 Apr 2026, 21:45 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. Video Agent Outage

  3. HeyGen Video Workflow Failures

  4. Seedance Outage

  5. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  6. Increase load on our DB causing service degradation

  7. Degraded Service

  8. Elevated video translate latency and failure

All recorded HeyGen incidents